Cancellation & Refund Policy:
At FizHost, we strive to provide top-notch web hosting services and customer satisfaction is our utmost priority. However, we understand that circumstances may arise where you need to cancel your service. This policy outlines our guidelines for cancellations and refunds.
Cancellation of Services:
In the event of a cancellation, please be aware of the following:
- If you decide to cancel your service before it has been activated, you are eligible for a full refund.
- If you choose to cancel your service after it has been activated, you can still qualify for a refund within the first 7 days (Money Back Guarantee period) from the date of activation.
To be eligible for a refund within the 5-day Money Back Guarantee period, the following conditions must be met:
- Your cancellation request must be received by our support team within 7 days from the date of service activation.
- The cancellation must be made through the appropriate support channels mentioned on our website.
You have the right to cancel your hosting service at any time. To initiate the cancellation process, please contact our support team through the appropriate channels provided on our website.
- If you cancel your service within the 5-day Money Back Guarantee period and meet the specified conditions, you will be eligible for a full refund of the hosting service charges.
- For cancellations requested after the 5-day Money Back Guarantee period or for services that have not been canceled within the first 7 days after activation, no refunds will be issued for the hosting service charges.
- Additionally, please note that the amount paid for domain registration or transfer is non-refundable. Once a domain is registered or transferred, it becomes the property of the customer until the domain registration period expires.
Disputes and Chargebacks:
- We encourage customers to contact our support team for any concerns or issues they may encounter. If you experience any problem with our services or billing, please allow us the opportunity to resolve it promptly.
- Initiating a dispute or chargeback through payment gateways like PayPal, credit cards, or banks without first contacting our support team will void your eligibility for a refund, regardless of whether it falls within the 5-day Money Back Guarantee period.
- If a dispute or chargeback is opened by the customer, FizHost reserves the right to terminate the hosting service immediately, and no refunds will be provided.
For eligible refunds, FizHost's support team will process the refund within 7 to 21 business days from the date of the approved cancellation request.
Changes to the Cancellation & Refund Policy:
FizHost may update or modify this Cancellation & Refund Policy from time to time without prior notice. Any changes will be effective immediately upon posting on our website.
By availing our web hosting services, you acknowledge that you have read and understood our Cancellation & Refund Policy, and you agree to comply with its terms and conditions. If you have any questions or require further clarification, please contact our support team before proceeding with any cancellations or disputes.